Got a problem with your car? And, are the Rogaine-drenched polyester-clad
lads down at the local dealership not being particularly helpful?
We've got a suggestion.
Unless your car qualifies as a lemon, your best bet may be to
write to the Big Enchilada — the company President — at corporate headquarters. And we've got his name and address, right here.
What will happen? Well, you'll either receive the polite, brush off letter, or you'll be referred to a regional Zone Representative, whose job it is to make sure you're ultimately satisfied. (Note: their alternative is to wait you out. Be on guard for this tactic if you're over seventy.)
When writing, we'd recommend you use a polite but firm approach. In our
experience, those requests are likely to get the best response. Keep your
threat of unleashing a team of highly trained ruthless Ninjas until after
the third letter, at least.
We'd also suggest that you send a copy of the letter to your state's Attorney
General's office. They may be tracking lousy consumer experiences at your dealership. Your letter may help them take action to prevent future complaints.
Finally, be sure to accurately document your experience at the local
dealership, and include names, dates and copies of repair receipts when
appropriate.
And good luck!
Tom & Ray
Go to the list
